Technology News and Service Notices for October 16
Service Notices
Wiley Platform Maintenance
Summary: Wiley will perform maintenance on their educational platforms on Friday evening, October 17, 2025, from 9 p.m. Through 4 a.m. the following morning.
What does this mean for me? Users will be unable to log into and for several minutes during the maintenance period.
Pearson Platform Maintenance
Pearson will perform maintenance on their educational platforms from Friday, October 17, 2025, at 10 p.m. through 6 a.m. the following morning.
What does this mean for me? The following Pearson services will be unavailable in Canvas, online, or using the Pearson+ app, including:
- Learning Catalytics
- MyLab courses
- Mastering courses
- Revel courses
The following will remain available:
- MathXL
- StatCrunch
- XL MyLab
While these products remain available, Pearson warns that disruptions during the maintenance window are possible and asks users to avoid any critical assessment activity during this period.
Content saved to the Pearson+ mobile app before maintenance begins will remain available.
Cisco Jabber Client Upgrade
Summary: The Division of Information Technology will perform maintenance and upgrade software installed on computers during October 2025.
What does this mean for me? For Jabber users, the application will be unavailable while the software updates on your computer or mobile device. Jabber will also prompt users to re-register their computer for the after completing the software upgrade process.
The Jabber upgrades will deploy:
- October 20: University Advancement and The Collins College of Hospitality Management
- October 27: Campuswide
Planned Maintenance Times
- Thursdays, 9:30 p.m. to 12:00 a.m., midnight.
- Sundays, 5:00 a.m. to 8:00 a.m.
During these times, online services may be briefly unavailable without advance notice.
Contacting the IT Service Desk
Questions: If you have any questions regarding this notice, please contact the IT Service Desk.
Cal Poly Pomona IT Service Desk
Service down? Check out the