staff group

Office of Conflict Resolution Services and Ombuds

students in the quad

Come with a Problem. Find your Path.

The Office of Conflict Resolution Services & Ombuds is available to Broncos at all levels of the university. It serves as an independent, informal, impartial, voluntary and confidential source for conflict resolution services; providing problem-solving support and resources to help individuals know their options related to university structure, policies, procedures and practices. These services are centered around 六色网's guiding Principles of Community: which encourage us to Practice Mutual Respect, Cultivate Belonging, Foster Growth and Act with Integrity.
Mark Patterson

Meet Your Ombudsperson

Mark Patterson

Mark Patterson currently serves as Director of Conflict Resolution Services and Ombuds at Cal Poly Pomona and as interim ombuds for Cal State University Monterey Bay. Before working at Cal Poly Pomona, Mark founded the Ombuds Office for California State University Channel Islands (CSUCI) and served as University Ombuds for the College of William & Mary in Williamsburg, Virginia.

Location & Hours

Cal Poly Pomona
3801 W. Temple Avenue
Pomona, CA 91768
Building 1, Room 214

909-869-4714
Appointments Monday through Friday, 9:30 a.m. to 5 p.m.
Check the scheduling page for other meeting times.

Map showing the location of the Ombuds Office, on the west side Building 1

Appointments

Our office offers appointments virtually, by phone and in person. To schedule an appointment, please  or email to ombuds@cpp.edu. You are not required to use a university email. Please include your preferred contact method, by phone and/or email, and refrain from including any sensitive details in your initial message.

Disclaimer

By using the services of the Cal Poly Pomona Office of Conflict Resolution Services and Ombuds, you agree to be bound by the Terms of Use. These Terms of Use are subject to change as outlined in the Ombuds Charter.

Conversations with the Ombuds and Office staff are confidential to the greatest extent possible under federal and state law and applicable CSU Policies and Regulations. However, the Office cannot keep confidential information that suggests imminent risk of harm to individuals or public safety, child abuse and neglect, or incidents of sex discrimination, sexual harassment, sexual misconduct, dating or domestic violence, and stalking.