Account Holds & How to Clear Them

What Is a Hold (Service Indicator)?

A hold — also known as a service indicator — is a notice placed on your student account in BroncoDirect.

Holds can do one of two things:

  • Block access to services like class registration.
  • Provide important information without blocking anything (called positive indicators), like "Classes saved".

*If you see a hold on your account, read the message carefully and take action as soon as possible to avoid delays with registration, payments, or other services.

Holds/Service Indicator


Student Account and Cashiering Services Holds/Service Indicators

The 'BFH' hold, Financial Hold, means this hold will prevent registration.

You have a hold placed due to a returned payment. What you need to do: Please pay your Cal Poly Pomona account in full.

For more information, contact Student Account and Cashiering Services: email sacs_support@cpp.edu or call 909-869-2010. Take appropriate steps to clear the hold as needed.

The 'BFA' hold, Classes Saved, means Student Accounting & Cashiering Services has saved your classes.

Your classes will not be dropped.

Please note: this is not a hold, and the process does not prevent you from registering for additional classes or adjusting your class schedule in any way.

The 'BAD' hold, Bad Address, means you need to update your mailing address under the 'MAIL' address type in BroncoDirect.

The 'BAG' hold, "Collection Agency, Department 71900", was placed because your account has been referred to ConServe Collection Agency. Follow up with ConServe at 1-800-724-7500 to resolve your balance.

The 'BAR' hold, "Collection Agency, Department 71900", was placed because your account has been referred to Reliant Capital Solutions. Contact Reliant at 1-866-738-3179 to take care of your balance.

The 'BCC' hold, Credit Card Charge Back, means a bad credit card payment, a "Charge", has been posted back to your account.

The 'BCK' hold, Dishonored Check, indicates the payment you made did not go through. You may need to submit a replacement payment and possibly a returned check fee. You can not pay with checks for 1 year.

The 'BDD' hold, Direct Deposit Sign Up, is a reminder to sign up for direct deposit so you can receive refunds and financial aid on time. You can enroll in through BroncoDirect.

The 'BEC' hold, Dishonored E-Check, indicates the payment you made did not go through. You may need to submit a replacement payment and possibly a returned check fee. You can not pay with checks for 1 year.

The 'BFC' hold, VA Benefits, Classes Saved, means the VA Certifying Official has saved your classes while Cal Poly Pomona waits for the VA to send payment for your tuition and fees.

Cal Poly Pomona agrees to commit to comply with Federal Statute 38 U.S.C. §3679(e). A student using Veteran Readiness and Employment benefits (CH31) or Post-9/11 G.I. Bill® (CH33) will be allowed to enroll in and attend courses and access campus facilities while the campus awaits payment for tuition and fees from the VA. While awaiting receipt of funds from the VA, 六色网, Pomona will not impose any penalty, charge late fees, or require an eligible student to borrow additional funds to cover tuition or fees. This waiting period begins on the date the student provides appropriate documentation and continues either until funds are received from the VA or until 90 days after the School Certifying Official has certified the student's enrollment for tuition and fees. For more information: For more information regarding this policy, contact your VA Certifying Official at the Veterans Resource Center (VRC) at (909) 869-6994 or via email vetquestions@cpp.eduu. GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA). More information about education benefits offered by VA is available at the official U.S. government website at . Take appropriate steps to clear the hold as needed.

The 'BGA' hold, Grad App Fee Hold, means the Student has applied for graduation and must pay the graduation application fee. To have this hold removed, the student must pay the fee online via Bronco Direct or in person. Take appropriate steps to clear the hold as needed.

The 'BIH' hold, Int'L Center Financial Hold, means the Student must go to the International Center to satisfy financial obligations. Take appropriate steps to clear the hold as needed.

The 'BLB' hold, Library Hold, means Please pay your library fees in full.

Take appropriate steps to clear the hold as needed.

The 'BNR' hold, No Refund, means this hold is informational only and does not affect registration. There is a pending adjustment being applied to your account by Financial Aid & Scholarships and/or Student Accounting and Cashiering Services (SACS). What you need to do: You do not need to take any action.

Please allow up to 3 business days for this hold to be processed and cleared.

For more information, contact Student Accounting & Cashiering Services immediately by phone at (909) 869-2010 or by email to sacs@cpp.edu. Include your Bronco ID in all communications so we can more quickly provide you service. Take appropriate steps to clear the hold as needed.

The 'BPK' hold, Perkins Hold, requires your attention for an unresolved issue.

The 'BPL' hold, Student Payment Plan Past Due, means this hold will prevent registration. You have a hold placed due to a past-due payment plan. What you need to do: Please pay your past due Cal Poly Pomona account at the TouchNet payment site

For more information: Please contact Student Account and Cashiering Services.

Web: Payment Plan Phone: 909-869-2010. Take appropriate steps to clear the hold as needed.

The 'BPW' hold, Pkg But With Pending Fa,  please coordinate the disbursement of any pending funds with the Financial Aid office. Take appropriate steps to clear the hold as needed.

The 'BRL' hold, Late Reg/Fee Pmt Required, means this hold will prevent registration.

You have a past due balance.

What you need to do: Please make a full payment on your past due balance.

The hold will be released within 2 hours upon paying your full balance due.

If you have questions or concerns about your student account, please contact Student Accounting & Cashiering Services immediately by phone at (909) 869-2010 or by email to sacs@cpp.edu.

The 'BTX' hold, 1098-T Electronic Consent, means that you haven't signed up for the electronic form. Tax season is coming up, and you will need the 1098-T tax form to complete your taxes.

Receive your 1098-T electronically. It is faster, more secure, and can be accessed at any time from your student account. now to make the switch. The hold will clear by the end of the day after you sign up.